Returns & Exchanges
30 days to change your mind.
If the ring isn't right, you have 30 days from delivery to return it.
Wrong size?
This is the most common reason people write to us, and it's the easiest to fix. Message us with your order number and the size you actually need, and we'll arrange an exchange. Sizing is genuinely hard to get right from a chart — we don't hold it against you.
Just don't want it?
Send it back within 30 days in resellable condition, with the charger and packaging, and we'll refund you in full to your original payment method. Refunds are processed within 5 business days of the return arriving, though your bank may take a few more days to show it.
Arrived damaged or faulty?
Email us a photo within 30 days. We'll send a replacement at our cost — you won't need to return the faulty one, and you won't pay return shipping.
How to start a return
- Email us with your order number and what's wrong.
- We'll reply within one business day with a return address and instructions.
- Ship it back and send us the tracking number.
Please don't send anything back before contacting us — returns without a reference are hard to match to an order and slow your refund down.
The fine print
- Return shipping on a change-of-mind return is yours to cover. Faulty or incorrect items are on us.
- Rings that are visibly worn, scratched or damaged by the customer can't be refunded, though we'll still help where we reasonably can.
- Your statutory rights under US consumer law are unaffected by any of the above.